Good evening Renee.

The inbox since 7am today (Tue Nov 10).

Drafted for you to send (12)

• Erik Lindqvist: Erik confirms Thursday's visit and says the new gate code is 4411.
• Megan Carroll: Prospect Megan Carroll asks the price for weekly cleaning via the website form.
• Priya Mehta: Priya will be out Friday, key under the mat, dog crated in laundry room; visit stays on.
• Chidi Okafor: Chidi wants to push his next visit, maybe a week later, and will confirm the new day later.
• Claire Dubois: Claire asks to switch to one monthly invoice and whether credit cards are accepted.
• Rafael Santos: Prospect wants a deep clean for a 3 bed 2.5 bath home before guests arrive on the 20th, asks availability and price.
• Tom Fischer: Tom Fischer asks for an extra afternoon clean on Tuesday Nov 24 before Thanksgiving, in addition to his usual Wednesday.
• Grace Abara: Grace confirms she'll be home and asks the crew to skip the office.
• Hannah Lee: Prospect asks if we clean inside ovens and windows and the price of monthly visits for a 3 bedroom townhouse.
• Linh Nguyen: Linh asks for the Nov 16 visit to happen before noon because guests are coming in the afternoon.
• Kevin O'Brien: Prospect asks if we do move-out cleans and the price for a 2 bed 1 bath, on Nov 28 or 29.
• Lisa Henderson: Lisa asks to move tomorrow's Wednesday visit to Thursday morning because a contractor is coming.

Needs you (4)

• jenny m: Sender mentions only 'Thursday' with no details; not matched to any customer. can't tell what they need
• Denise Carter: Denise says her card was charged $150 twice for October and asks us to look into it. disagrees about money
• Dana Kowalski: Dana disputes invoice 1142 at $180, saying they agreed on $165 per visit. disagrees about money
• Victor Haddad: Victor says the upstairs bathroom was skipped again, refuses to pay for a partial job, and threatens to leave. sounds upset

Still open from before today (5)

• Resend the Square receipt for invoice 1138 to Joan Whitaker (due Tue Nov 10)
• Move Anjali Patel from Thu Nov 12 to Fri Nov 13 morning on the calendar, tell Team Blue (due Tue Nov 10)
• Take Sarah Brennan off Fri Nov 13 on the calendar, tell Team Blue (due Tue Nov 10)
• Send written quote to Jessica Moreno <jessica.moreno@example.com> within 24 hours of the walkthrough; book the walkthrough (due Wed Nov 11)
• Confirm Sarah Brennan is back on Fri Nov 20 (or rebook) (due Tue Nov 17)

Due today or overdue (10)

• Resend the Square receipt for invoice 1138 to Joan Whitaker
• Move Anjali Patel from Thu Nov 12 to Fri Nov 13 morning on the calendar, tell Team Blue
• Take Sarah Brennan off Fri Nov 13 on the calendar, tell Team Blue
• Reply to Victor Haddad (upset): Victor says the upstairs bathroom was skipped again, refuses to pay for a partial job, and threatens to leave.
• Reply to Dana Kowalski: Dana disputes invoice 1142 at $180, saying they agreed on $165 per visit.
• Ask Team Green to do Linh Nguyen in the morning (8 to 11am) on Mon Nov 16, then confirm with Linh
• Reply to Denise Carter: Denise says her card was charged $150 twice for October and asks us to look into it.
• Add extra visit for Tom Fischer on Tue Nov 24 afternoon to the calendar, tell Team Green
• Reply to jenny m: Sender mentions only 'Thursday' with no details; not matched to any customer.
• Switch Claire Dubois to monthly invoicing in Square from next month (if the draft promised it)

Filed without reply (1)

• Brett at RankLadder: Cold pitch from RankLadder offering lead generation and SEO help for the cleaning company.

Open follow-ups in total: 21. Nothing was sent to a customer by the system.
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